Aprilaire

Customer Service Specialist - Seasonal

US-WI-Madison
Category
Customer Service

Overview

As the number one manufacturer of indoor air quality products, we know that smart, accomplished people are the reason for our success. It is because of those team members that we’ve been providing the best indoor air quality products to our customers for over 78 years. To create the best, we need to be the best and that’s why Aprilaire has been designated by InBusiness magazine as one of Madison's Best Companies to Work For and why we are a Worksite Superstar Award Winner.

 

At Aprilaire you'll play a key role in improving indoor air quality for millions of people. Align your future with a company that has a strong culture of innovation, great respect for its people, and a commitment to growth.

 

We are looking for a couple of outgoing individual to help us through our busy time.  We have Seasonal Full-time & Part-time Customer Service Specialist positions available.  The positions will begin mid-September and is expected to last until the end of March.

 

Responsibilities

Your primary responsibilities will be providing customer service to our customers over the phone and through written communication. 

 

The position will focus on the Distributor hotline - quoting pricing, handling account issues, processing shipping errors, answering warranty questions and fulfilling literature requests and the eStore line – taking orders, upselling, and answering account questions.

Qualifications

 

  • Exceptional customer skills, minimum of one year prior call center or retail experience
  • Ability to work effectively as a team member
  • Good verbal and written communication skills
  • Detail oriented and organized
  • Solid computer proficiency and practical knowledge of prevalent software applications including Excel, Word, Access and Outlook
  • Ability to multi-task while handling a high volume of calls

 

 

Pre-employment, post-offer drug screening as well as a background screening are required for all positions.

 

 

Aprilaire, a Division of Research Products Corporation

PO Box 1467

Madison, WI 53701-1467

 

www.aprilaire.com

 

Applicants have rights under federal and state employment laws:

Equal Employment Opportunity (EEO)  En Español

Family and Medical Leave Act (FMLA)  En Español

Wisconsin Family and Medical Leave Act (WFMLA)  En Español

Employee Polygraph Protection Act (EPPA)  En Español

 

Aprilaire is an E-Verify company.

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