Technical Support Team Member

Customer Service


As the number one manufacturer of indoor air quality products, we know that smart, accomplished people are the reason for our success. It is because of those team members that we’ve been providing the best indoor air quality products to our customers for over 79 years. To create the best, we need to be the best and that’s Aprilaire®, a Division of Research Products Corporation® has been designated by InBusiness magazine as one of Madison's Best Companies to Work For and why we are a Worksite Superstar Award Winner and a Bicycle Friendly Business.


We are growing and changing and are seeking a technically-minded individual to fill the role of Technical Support Team Member.  In this exciting role, you’ll play a key role in improving indoor air quality for millions of people. You’ll also be responsible for providing technical and application assistance to our customers, including installing HVAC Contractors, Engineering Professionals, and consumers.


In this role you will:

  • Work for a stable company in a fast-paced, friendly, team-oriented department that embraces progression and new ideas.
  • Work in our nationally recognized call center at the corporate office and have the opportunity to help solve customer’s indoor air quality problems with Aprilaire solutions. 
  • Receive incoming and place outbound calls from/to HVAC professionals helping them with questions regarding product applications and specifications.
  • Get the opportunity to work with our National Field Sales Force and HVAC contractor network.


If you are the type of person who can fix anything and tell someone how you did it - your new position awaits you at Aprilaire!!


What other special qualifications will you bring to this position?  The following knowledge, skills, and abilities will serve beneficial to you in being successful as a Technical Support Team Member.

  • Two to three years’ prior experience in technical support and application assistance of products involving low and high voltage wiring, plumbing, mechanical or related field.
  • Experience or ability to learn wiring, mechanical and refrigeration sizing and troubleshooting.
  • Ability to work with a top-notch team, with a combined experience of nearly 100 years.


Pre-employment, post offer drug and background screen are required for all positions. 




We offer a rewarding career with growth potential, the ability to make a difference in both your work and community, and the opportunity to work with a fantastic team. Our Competitive Salary and Outstanding Benefits Package includes:

  • Platinum Rated Health Insurance Plan (The Company covers 80% cost of the premium with a low annual deductible.)
  • Comprehensive Wellness Program (On-site Health Educator, Fitness Programs, Biking Initiatives Including Indoor Bike Parking, On-site Farm Delivery of Organic Produce, and much more!)
  • 401k with Company Matching
  • Profit Sharing - 6% in 2016
  • Vacation & Holiday Pay
  • Dental & Vision Insurance
  • Basic Life Insurance (Employer Paid)
  • Supplemental Life Insurance
  • Short-Term & Long-Term Disability (Employer Paid)
  • Tuition Assistance
  • And much, much more! 


Apply online with your resume. Online applicants only please.  www.aprilaire.com/jobs



Aprilaire, a Division of Research Product Corporation

1015 East Washington Avenue

P.O. Box 1467

Madison, WI 53701-1467



Applicants have rights under federal and state employment laws:

Equal Employment Opportunity (EEO)  En Español

Family and Medical Leave Act (FMLA)  En Español

Wisconsin Family and Medical Leave Act (WFMLA)  En Español

Employee Polygraph Protection Act (EPPA)  En Español


Aprilaire is an E-Verify company.


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