Aprilaire

Customer Service Representative

Location
US-WI-Madison
Category
Customer Service

Overview

Aprilaire is an industry leading provider of healthy air solutions who is committed to our mission; everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to be in over 7 million homes and look forward to our continued success; give your career a breath of fresh air today and consider joining our team! 

 

We are currently seeking an energetic person to join our team as a Customer Service Representative! You will be able to utilize your great eye for details and listening skills to their fullest extent by supporting our HVAC clients and our customers on their dehumidification and humidification needs. 

 

Responsibilities

Your day will include:

  • Delivering excellent customer service by listening to and clarifying the customer's concerns or questions (customers include HVAC contractors/technicians and homeowners)
  • 360 degree problem resolution from clarifying customer's concern and determining the cause of the concern to selecting and explaining the best solution while following up at a later date
  • Processing new orders and providing support on order/tracking status, pricing, post order support, and general product questions
  • Completing error free processing of credits/debits and co-op requests
  • Maintaining knowledge of existing and new products and department procedures by staying current on information
  • Multitasking while on a call or email by documenting transactions into the CRM system

Qualifications

If the below says “Me!”, consider applying today:

  • Customer service guru--you know what excellent customer service means! 
  • An eye for details and ability to process data within our AS 400 system 
  • Ability to learn technical aspects about a product and displaying a curiosity to learn more 
  • Motivated to grow yourself professionally
  • Ability to type a minimum of 35 wpm 

 

A GREAT PLACE TO WORK FOR ALL!  At Aprilaire, we know our employees are our most important resource. Below is just a snapshot of our benefits package: 

 

We care about your health by providing...

  • health insurance plan
  • dental and vision insurance
  • flexible spending account
  • progressive wellness programming for you and your family (including fitness programs and incentives)

We care about your wellbeing by providing...

  • vacation and holiday pay
  • employee discounts on Aprilaire products

We care when you need it most by providing...

  • company-sponsored short and long term disability plans
  • identity theft protection
  • bereavement pay

We care about your financial wellness by providing...

  • 401(k) with company match and generous profit sharing
  • life insurance coverage

We care about our community by...

  • giving back to local charities through fundraising, volunteering, and charitable events
  • sponsoring employees and immediate family members for their participation in charitable events

 

 

Applicants have rights under federal and state employment laws:

Equal Employment Opportunity (EEO)  En Español

Family and Medical Leave Act (FMLA)  En Español

Wisconsin Family and Medical Leave Act (WFMLA)  En Español

Employee Polygraph Protection Act (EPPA)  En Español

 

Aprilaire is an E-Verify company 

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