Aprilaire

Technical Product Support Specialist

Location
US-WI-Madison
Category
Customer Service

Overview

Aprilaire is an industry leading provider of healthy air solutions who is committed to our mission; everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to be in over 7 million homes and look forward to our continued success; give your career a breath of fresh air today and consider joining our team! 

 

As Aprilaire grows, so does our Customer Service team! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist! You will be able to utilize your problem solving skills and listening skills to their fullest extent by supporting our HVAC clients and our customers as they call in seeking our support. If this sounds like you, read on! 

 

 

Responsibilities

Your day will include:

  • Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
  • Leaning into your customers (which include HVAC professionals and homeowners) by listening well and asking questions to get to the root of the problem
  • Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
  • Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
  • Multitasking within an email queue correspondence to provide technical support and answer general product questions
  • 360 degree problem resolution from clarifying customer's concern and determining the cause of the concern to selecting and explaining the best solution while following up at a later date
  • Learning, growing, and deepening your understanding of indoor air quality solutions
  • Multitasking while on a call or email by documenting transactions  into CRM system

Qualifications

If the below says “Me!”, consider applying today:

  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of what good customer service
  • Ability to learn technical aspects about a product ("tech savvy")
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • BS or 4 year degree strongly desired

A GREAT PLACE TO WORK FOR ALL!  At Aprilaire, we know our employees are our most important resource. Below is just a snapshot of our benefits package: 

 

We care about your health by providing...

  • health insurance plan
  • dental and vision insurance
  • flexible spending account
  • progressive wellness programming for you and your family (including fitness programs and incentives)

We care about your wellbeing by providing...

  • vacation and holiday pay
  • employee discounts on Aprilaire products

We care when you need it most by providing...

  • company-sponsored short and long term disability plans
  • identity theft protection
  • bereavement pay

We care about your financial wellness by providing...

  • 401(k) with company match and generous profit sharing
  • life insurance coverage

We care about our community by...

  • giving back to local charities through fundraising, volunteering, and charitable events
  • sponsoring employees and immediate family members for their participation in charitable events

 

 

Applicants have rights under federal and state employment laws:

Equal Employment Opportunity (EEO)  En Español

Family and Medical Leave Act (FMLA)  En Español

Wisconsin Family and Medical Leave Act (WFMLA)  En Español

Employee Polygraph Protection Act (EPPA)  En Español

 

Aprilaire is an E-Verify company 

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