AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team! 

As AprilAire grows, so does our Customer Service team! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist! You will use your problem solving skills and listening skills to their fullest extent by supporting our HVAC clients and our customers as they call in seeking support. 

Perks:

• 1st shift M-F with no weekends required 
• 100% paid training in our products 
• Location (near UW-Madison campus!!): 130 South Ingersoll Street, Madison, WI 53703
• 1 day per week working from home 
• Summer hours--work 9 hours M-R with half days off on Fridays!
• Free parking, awesome benefits, popcorn Tuesdays, and fun group activities 

Note: This position is regularly a feeder to other areas of the business; Engineering, Sales, Product Management, Marketing, etc! 

Your day will include:

• Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
• Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
• Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
• Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
• Multitasking within an email queue to provide technical support and answer general product questions
• Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
  
• Learning, growing, and deepening your understanding of indoor air quality solutions
• Multitasking while on a call or email by documenting transactions  into CRM system

If the below says “Me!”, consider applying today:

• Naturally curious; you want to solve a problem and learn more
• Deep understanding of good customer service
• Ability to learn technical aspects about a product (we provide training and one on one support)
• Good typing and computer skills
• Written and verbal troubleshooting skills
• Bonus: You have an Associate's or Bachelor's degree in any concentration

A GREAT PLACE TO WORK FOR ALL!  At AprilAire our employees are our most important resource. That's why we offer comprehensive benefits and unique company perks, and why we create a shared purpose in giving back to our communities.

We care about your health by providing...

• a comprehensive health insurance plan 
• dental and vision insurance
• flexible spending account
• progressive wellness programming for you and your family (including fitness programs and incentives) 

We care about your wellbeing by providing...

• vacation and holiday pay
• summer hours
• dress for the day (casual dress code)
• free coffee and popcorn
• employee discounts on AprilAire products
• a fantastic team environment

We care when you need it most by providing...

• company-sponsored short and long term disability plans
• parental leave
• employee assistant program
• identity theft protection
• bereavement pay

We care about your financial wellness by providing...

• 401(k) with company match and generous profit sharing
• three types of life insurance coverage
• college savings plan
• scholarship awards

We care about your growth by providing...

• tuition reimbursement program
• learning and development opportunities

We care about our community by...

• giving back to local charities through fundraising, volunteering, and charitable events
• sponsoring employees and immediate family members for their participation in charitable events

AprilAire does not accept unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any team member at AprilAire without a valid written search agreement in place for that position will be deemed the sole property of AprilAire, and no fee will be paid in the event the candidate is hired by AprilAire as a result of the referral or through other means. Search agreements must be made with a member of the AprilAire Human Resources team to be considered valid.

Applicants have rights under federal and state employment laws:

Equal Employment Opportunity (EEO)  En Español

Family and Medical Leave Act (FMLA)  En Español

Wisconsin Family and Medical Leave Act (WFMLA)  En Español

AprilAire is an E-Verify company